Vonage Support
 
Support Home » Vonage Access Basics
Vonage Access Basics

Vonage Access Basics

Vonage wants everyone to experience the great savings – even if they're not a Vonage customer!
With Vonage Access you - or anyone - can make calls to any Vonage phone just like it's a local call. Say your sister in Indiana calls you every day using her old landline. Just look up a local Vonage Access number and let her call you for the price of a local call!
How do I use Vonage Access?
Frequently Asked Questions
Still having trouble?

How do I use Vonage Access?

  1. Select the country that you reside in. Currently access numbers are available in Canada, France, Mexico, Spain, the UK and US.
  2. Once the access numbers are displayed the you will be able to choose an access number to dial into Vonage Access.
  3. Once you are connected to Vonage Access, you will be prompted to enter the number of the Vonage Customer followed by the pound key. If calling internationally, you will need to dial as you normally would if calling from any other phone. For example if calling from France to the USA, you would dial 0017325551212
  4. After you enter the number, the IVR will prompt you to press the number 1 to complete the call or press the number to 2 verify the digits that you have entered.
  5. Once you complete the call, you can end the call by hanging up.
Back to Top

Frequently Asked Questions

I’m not a Vonage customer, can I use this local access number to call a friend without Vonage service?
No, the friend that you are calling must have Vonage service.
I’m not a Vonage customer and I live in Spain. I want to call my friend who has Vonage service and lives in the U.S. I selected Spain and four local access numbers came up, which one should I use?
Use the local access number with your area code. If that area code number is not available, use the number closest to your area.
Are there any charges to the person with Vonage Service?
No
Do I select my country and area code or the person I’m trying to call’s country and area code?
Select your country and area code to call your friend with Vonage Service.
I do not have Vonage service. Do I need a specific phone to call from?
A touch-tone phone is preferred. (Rotary phones do not work.)
What countries is this Vonage Access feature available in?
Vonage Access is currently available in Canada, France, France, Mexico, Spain, the UK and US.
How does this feature benefit me?
The ability to try the Vonage Service and test the quality. You can bring the local access number when traveling and call anyone with Vonage services. Basically, you can stay in touch by calling locally.
Back to Top

Still having trouble?

Visit the Vonage Forum for assistance. The Vonage Forum is a place where you can ask the Vonage Community a question, or you can view the answers to questions other customers have asked. You also have the ability to share your opinion about this Vonage product.
en_ca/1268_04

 

Did this article help you?

Yes, the problem is solved!
Yes, but the instructions were unclear.
Yes, but it was not the answer I was hoping for.
No, it did not address my particular situation.
No, I will have to call customer service.

Related Articles