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Vonage V-Portal LCD Status Messages

Vonage V-Portal LCD Status Messages

Your V-Portal keeps you informed of its progress when powering up by displaying LCD messages and icons. The V-Portal even lets you know when new messages are displayed... the brightness level of the LCD backlight automatically increases.
LCD messages also report on everyday matters such as the phone number of a call you put on hold and the number of new voicemail messages and missed calls.
A message will be displayed periodically to inform you of important news from Vonage.
Key to Icons
  • The Internet Port   
  • The Ethernet (LAN) Port   
  • Phone Port 1   
  • Phone Port 2   
LCD Message
Meaning
Powering up
When you see this message, the V-Portal is in the process of powering up. It is not yet connected to the Vonage network so you cannot use the V-Portal to make calls when this message displays. You will be able to make calls momentarily, as soon as "Ready to make calls" displays.
All icons are off.
The display backlight is on and set to High (full brightness).
Connecting to Internet
When you see this message, the V-Portal has powered up and is attempting to connect to the Internet. It is not yet connected to the Vonage network so you cannot use the V-Portal to make calls when this message displays. You will be able to make calls momentarily, as soon as "Ready to make calls" displays.
All icons are off.
The display backlight is on and set to High (full brightness).
Retrieving IP address
When you see this message, the V-Portal is connected to the Internet and is communicating with your Internet Service Provider (ISP) to obtain information that allows Internet access. It is not yet connected to the Vonage network so you cannot use the V-Portal to make calls when this message displays. You will be able to make calls momentarily, as soon as "Ready to make calls" displays.
All icons are off unless you’ve plugged a device (such as a computer or printer) into the Ethernet (LAN) port on the back of your V-Portal. If the LAN port is connected, the Ethernet (LAN) port icon displays on the LCD status bar.
The display backlight is on and set to High (full brightness).
Connected to Internet
When you see this message, the V-Portal can successfully access the Internet. It is not yet connected to the Vonage network so you cannot use the V-Portal to make calls when this message displays. You will be able to make calls momentarily, as soon as "Ready to make calls" displays.
The Internet port icon displays on the LCD status bar. If the LAN port is connected, the Ethernet (LAN) port icon also displays.
The display backlight is on and set to High (full brightness).
Retrieving Profile
When you see this message, the V-Portal is automatically obtaining its configuration file (profile) from the Vonage Network. The configuration file provides the V-Portal settings that are necessary for the V-Portal to function properly.
The V-Portal is not yet connected to the Vonage network so you can not use the V-Portal to make calls when this message displays. You will be able to make calls momentarily, as soon as "Ready to make calls" displays
The Internet port icon displays in the status bar. If the LAN port is connected, the Ethernet (LAN) port icon also displays.
The display backlight is on and set to High (full brightness).
Connecting to Vonage server
When you see this message, the V-Portal has successfully downloaded its profile from the Vonage Network. It is connecting to the Vonage Network and, as the connection has not completed, you cannot use the V-Portal to make calls when this message displays. You will be able to make calls momentarily, as soon as "Ready to make calls" displays.
The Internet icon displays in the status bar. If the LAN port is connected, the Ethernet (LAN) port icon also displays.
The display backlight is on and set to High (full brightness).
Ready to make calls
Congratulations! When you see this message, your V-Portal is connected to the Vonage Network and "Ready to make calls".
A phone icon displays in the status bar for each Vonage phone line ready for use. The Phone port 1 icon indicates that phone line 1 is ready for use; the Phone Port 2 icon indicates that phone line 2 is ready for use.
The Internet port icon displays in the status bar. If the LAN port is connected, the Ethernet (LAN) port icon also displays.
The display backlight is on and changes to the default setting of Medium or the setting you defined using the LCD menu.
Update of firmware in progress, please do not power down. Device will restart automatically after update completes.
The firmware that runs your V-Portal is being transferred from the Vonage Network to your V-Portal. By downloading the firmware, Vonage keeps your V-Portal up-to-date with all the new features and improvements that are available.
Rebooting
“Rebooting” displays on the LCD before the V-Portal reboots (powers down and back up again). This can happen if you reset the device through the Web UI, reset by pressing the RESET button on the back of the V-Portal, or if a firmware upgrade has taken place.
This message is informational and there is no need to do anything. The V-Portal automatically shuts down and restarts again.
<Phone number> Hold
Display of the phone number followed by “Hold” indicates that you’ve put the call to that number on hold. If the number consists of more than 10 digits, like an International number, you’ll see the last 10 digits of the number displayed. For example, an International call to 4412345678912 on hold displays as “2345678912 Hold.”
xx New Messages
The number of new voicemail messages is displayed on the LCD. This message alternates with the number of missed calls, if necessary.
If you’ve activated both phone lines on the V-Portal, the total number of new voicemail messages for both lines is displayed.
xx Missed Calls
The number of calls that came in but were not answered (missed) is displayed on the LCD. This message alternates with the number of voicemail messages, if necessary.
If you’ve activated both phone lines on the V-Portal, the total number of missed calls on both lines is displayed.
<Scrolling message from Vonage>
When necessary, a message will scroll across your V-Portal LCD to inform you of important Vonage news.
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