| Vonage Support |
Vonage V-Portal LCD Menu
Vonage V-Portal LCD Menu
The V-Portal LCD menu gives you ultimate control of the V-Portal through a straightforward menu displayed in the LCD area on the top panel of the V-Portal. The menu is organized into six major categories: Call Logs, Easy Dialing, Status, System, Settings, and Help. A "birds eye view" of menu functionality is provided in the Menu Map. Menu items are also organized functionally below. Click on a link to learn how to perform each function using the V-Portal LCD menu.
To get started, press the SELECT> button to display the main LCD menu. Navigate the LCD menu by using the 
and 
buttons to move to the menu item you want to select, then press the SELECT> button. The SELECT> button chooses the menu item and the <BACK button moves backward to the previous menu.
and buttons to move to the menu item you want to select, then press the SELECT> button. The SELECT> button chooses the menu item and the <BACK button moves backward to the previous menu.
View Call Logs
Place Call from Your Call Logs
Can I call someone from my missed calls log?
Can I call someone from my received calls log?
Can I call someone from my dialed calls log?
Can I call someone from my received calls log?
Can I call someone from my dialed calls log?
Delete Call Log Entry
How can I delete an entry from my missed calls log?
How can I delete an entry from my received calls log?
How can I delete an entry from my dialed calls log?
How can I delete an entry from my received calls log?
How can I delete an entry from my dialed calls log?
Call Timers
How can I tell how much time was spent on a call I received?
How can I tell how much time was spent on a call I dialed?
How can I tell how much time was spent on a call I dialed?
Vonage Easy Dialing Feature
How can I get my Voicemail?
How can I get directory information?
I just missed a callÖ how can I easily dial back the caller?
How can I stop those annoying anonymous calls?
How can I temporarily stop all calls to my Vonage number?
How can I forward all my calls to a different phone number?
How can I get directory information?
I just missed a callÖ how can I easily dial back the caller?
How can I stop those annoying anonymous calls?
How can I temporarily stop all calls to my Vonage number?
How can I forward all my calls to a different phone number?
Phone Line Status
System Information
What Firmware Version is my V-Portal running?
What's my V-Portal's MAC address?
How can I find out the network information for the V-Portal's Internet port?
How can I find out the network information for the V-Portal's Ethernet port?
What's my V-Portal's MAC address?
How can I find out the network information for the V-Portal's Internet port?
How can I find out the network information for the V-Portal's Ethernet port?
Debug Tools
Why would I run a Bandwidth test and how can I do it?
How can I run the network connectivity tests a Vonage Customer Service agent asked me to?
How can I run the network quality tests a Vonage Customer Service agent asked me to?
How can I test the V-Portal phone ports and why would I do it?
How can I send call statistics to Vonage as a Customer Service agent asked me to?
How can I run the network connectivity tests a Vonage Customer Service agent asked me to?
How can I run the network quality tests a Vonage Customer Service agent asked me to?
How can I test the V-Portal phone ports and why would I do it?
How can I send call statistics to Vonage as a Customer Service agent asked me to?
Display and Volume Control
How can I change the brightness of the display window?
How can I select the language to use for the LCD messages and menus?
How can I change the contrast of the LCD display?
How can I change the volume of my calls?
Can I restore my LCD settings to their default values?
How can I select the language to use for the LCD messages and menus?
How can I change the contrast of the LCD display?
How can I change the volume of my calls?
Can I restore my LCD settings to their default values?
V-Portal Help Information
How can I view my missed calls?
Start at the main menu and choose Call Logs > Missed Calls to display a list of up to 50 of your missed calls, in the following format:
|
Phone Number of your caller
|
(Your caller's Caller ID phone number)
|
|
MMM DD HH:MM xM
|
(The month, day and time that the call was missed. Time will be listed as hours, minute and an indication of AM or PM) |
NOTE: If you’ve activated two phone lines on your V-Portal, you will be given the opportunity to select the line for which you’d like to view your missed calls. Choose Call Logs > Phone Line 1 (or Phone Line 2) > Missed Calls.
How can I view my received calls?
Start at the main menu and choose Call Logs > Received Calls to display a list of up to 50 of your received calls, in the following format:
|
Phone Number of your caller
|
(Your caller's Caller ID phone number.)
|
|
MMM DD HH:MM xM
|
(The month, day and time that the call was received. Time will be listed as hour, minute and an indication of AM or PM.)
|
NOTE: If you’ve activated two phone lines on your V-Portal, you will be given the opportunity to select the line for which you’d like to view your received calls. Choose Call Logs > Phone Line 1 (or Phone Line 2) > Received Calls.
How can I view my dialed calls?
Start at the main menu and choose Call Logs > Dialed Calls to display a list of up to 50 of your dialed calls, in the following format:
|
Phone Number of the person you called
|
(The phone number of the person you called.)
|
|
MMM DD HH:MM xM
|
(The month, day and time that the call was dialed. Time will be listed as hour, minute and an indication of AM or PM.)
|
NOTE: If you've activated two phone lines on your V-Portal, you will be given the opportunity to select the line for which you'd like to view your dialed calls. Choose Call Logs > Phone Line 1 (or Phone Line 2) > Dialed Calls.
Can I call someone from my missed calls log?
Sure. There's no need to leave your missed calls log to dial a phone number on the list. You can dial directly from your missed calls log.
When you're viewing your list of missed calls, either pick up your phone and get a dial tone or leave your phone handset resting in its cradle (on-hook). Use the
and
buttons on the V-Portal to move to the number you'd like to dial and press
SELECT>. When the new menu displays, select
Dial
to place a call to the selected number. If you picked up your phone and heard a dial tone before dialing, your call is simply placed. If your phone was on-hook before dialing, the V-Portal rings your phone to let you know the call was placed. Pick up your phone to speak with the person you called.
and
buttons on the V-Portal to move to the number you'd like to dial and press
SELECT>. When the new menu displays, select
Dial
to place a call to the selected number. If you picked up your phone and heard a dial tone before dialing, your call is simply placed. If your phone was on-hook before dialing, the V-Portal rings your phone to let you know the call was placed. Pick up your phone to speak with the person you called.
The phone number being dialed will display while the call is placed. Once the call goes through, a message displays indicating that the line is in use.
Can I call someone from my received calls log?
Sure. There's no need to leave your received calls log to dial anyone you've received a call from in the past. You can dial directly from your received calls log.
When you're viewing your list of received calls, either pick up your phone and get a dial tone or leave your phone handset resting in its cradle (on-hook). Use the
and
buttons on the V-Portal to move to the number you'd like to dial and press
SELECT>. When the new menu displays, select
Dial
to place a call to the selected number. If you picked up your phone and heard a dial tone before dialing, your call is simply placed. If your phone was on-hook before dialing, the V-Portal rings your phone to let you know the call was placed. Pick up your phone to speak with the person you called.
and
buttons on the V-Portal to move to the number you'd like to dial and press
SELECT>. When the new menu displays, select
Dial
to place a call to the selected number. If you picked up your phone and heard a dial tone before dialing, your call is simply placed. If your phone was on-hook before dialing, the V-Portal rings your phone to let you know the call was placed. Pick up your phone to speak with the person you called.
The phone number being dialed will display while the call is placed. Once the call goes through, a message displays indicating that the line is in use.
Can I call someone from my dialed calls log?
Sure. There's no need to leave your dialed calls log to dial any phone number you've dialed in the past. You can dial directly from your dialed calls log.
When you're viewing your list of dialed calls, either pick up your phone and get a dial tone or leave your phone handset resting in its cradle (on-hook). Use the
and
buttons on the V-Portal to move to the number you'd like to dial and press
SELECT>. When the new menu displays, select
Dial
to place a call to the selected number. If you picked up your phone and heard a dial tone before dialing, your call is simply placed. If your phone was on-hook before dialing, the V-Portal rings your phone to let you know the call was placed. Pick up your phone to speak with the person you called.
and
buttons on the V-Portal to move to the number you'd like to dial and press
SELECT>. When the new menu displays, select
Dial
to place a call to the selected number. If you picked up your phone and heard a dial tone before dialing, your call is simply placed. If your phone was on-hook before dialing, the V-Portal rings your phone to let you know the call was placed. Pick up your phone to speak with the person you called.
The phone number being dialed will display while the call is placed. Once the call goes through, a message displays indicating that the line is in use.
How can I delete an entry from my missed calls log?
Want to remove a phone number from your missed calls log? Easy! When you're viewing your list of missed calls, use the
and
buttons to move to the number you'd like to delete and press
SELECT>. When the new menu displays, select
Erase
to delete the selected entry or
Erase All
to delete all entries.
and
buttons to move to the number you'd like to delete and press
SELECT>. When the new menu displays, select
Erase
to delete the selected entry or
Erase All
to delete all entries.
A confirmation message will display. Simply press
SELECT>
to confirm the deletion or
BACK>
to quit without deleting.
How can I delete an entry from my received calls log?
Want to remove a phone number from your received calls log? Easy! When you're viewing your list of received calls, use the
and
buttons to move to the number you'd like to delete and press
SELECT>. When the new menu displays, select
Erase
to delete the selected entry or
Erase All
to delete all entries.
and
buttons to move to the number you'd like to delete and press
SELECT>. When the new menu displays, select
Erase
to delete the selected entry or
Erase All
to delete all entries.
A confirmation message will display. Simply press
SELECT>
to confirm the deletion or
BACK>
to quit without deleting.
How can I delete an entry from my dialed calls log?
Want to remove a phone number from your dialed calls log? Easy! When you're viewing your list of dialed calls, use the
and
buttons to move to the number you'd like to delete and press
SELECT>. When the new menu displays, select
Erase
to delete the selected entry or
Erase All
to delete all entries.
and
buttons to move to the number you'd like to delete and press
SELECT>. When the new menu displays, select
Erase
to delete the selected entry or
Erase All
to delete all entries.
A confirmation message will display. Simply press
SELECT>
to confirm the deletion or
BACK>
to quit without deleting.
How can I tell how much time was spent on a call I received?
When you're viewing your list of received calls, use the
and
buttons to move to the entry you'd like the duration of and press
SELECT>. When the new menu displays, select
View Call Timer
and the call length displays in the format XXh XXm XXs (hours minutes seconds).
and
buttons to move to the entry you'd like the duration of and press
SELECT>. When the new menu displays, select
View Call Timer
and the call length displays in the format XXh XXm XXs (hours minutes seconds).
How can I tell how much time was spent on a call I dialed?
When you're viewing your list of dialed calls, use the
and
buttons to move to the entry you'd like the duration of and press SELECT>. When the new menu displays, select
View Call Timer
and the call length displays in the format XXh XXm XXs (hours minutes seconds).
and
buttons to move to the entry you'd like the duration of and press SELECT>. When the new menu displays, select
View Call Timer
and the call length displays in the format XXh XXm XXs (hours minutes seconds).
How can I get my Voicemail?
Can't remember what to dial to retrieve your Voicemail? That's not a problem with the V-Portal. Simply use the V-Portal Easy Dialing menu to place calls to Vonage's Voicemail PlusSM.
Start at the main menu and choose
Easy Dialing > Voicemail. If you didn't pick up your phone handset before initiating the call, the V-Portal rings your phone when the call is placed. Simply pick up your phone's handset and retrieve your Voicemail.
If you try to retrieve voicemail when someone else in your home or office is already using the Vonage phone line, a message indicating that the line is in use will be displayed.
NOTE:
If you've activated two phone lines on your V-Portal, you will be given the opportunity to select the line for which you'd like to retrieve your Voicemail. Choose
Easy Dialing > Phone Line 1 (or Phone Line 2) > Voicemail.
Of course you can also access your voicemail from any phone, from your Vonage Online Account or through your email. See
Voicemail Plus
for complete details.
How can I get directory information?
Vonage's 411 Enhanced Dialing service makes it easy to access comprehensive directory listings in the US, Canada, Puerto Rico, UK, and more. And Vonage takes 411 dialing a step further by providing more than just residential and business phone listings, Vonage even provides movie listings, airline flight times, etc.
There's no need to remember the number for this low cost Vonage feature, simply use the V-Portal Easy Dialing menu to place calls to Vonage's 411 Enhanced Dialing. Each Enhanced 411 call that you make is just 99 cents and gets you up to two listings.
Start at the main menu and choose
Easy Dialing > Directory Info. A call is placed to the Vonage 411 Enhanced Dialing service. If you didn't pick up your phone handset before initiating the call, the V-Portal rings your phone when the call is placed. Simply pick up your phone's handset to be connected to a directory assistance operator.
If you try to call 411 Enhanced Dialing when someone else in your home or office is already using the Vonage phone line, a message indicating that the line is in use will be displayed.
NOTE:
If you've activated two phone lines on your V-Portal, you will be given the opportunity to select the line you'd like to use to place the call. Choose Easy Dialing > Phone Line 1 (or Phone Line 2) > Directory Info.
Of course you can also dial 411 directly from any Vonage phone. See
411 Enhanced Dialing
for complete details.
I just missed a call, how can I easily dial back the caller?
Simply use Vonage's Call Return feature and you never have to worry about missing a call. Call Return allows you to dial back the last call made to you from anywhere in the US or Canada. There's no need to remember the number for this free Vonage feature, simply use the V-Portal Easy Dialing menu to return the call received.
Start at the main menu and choose
Easy Dialing > Call Return. A call is placed to the last person that called you. If you didn't pick up your phone handset before initiating the call, the V-Portal rings your phone when the call is placed. Simply pick up your phone's handset to return the last call made to you.
If you try to use the Call Return feature when someone else in your home or office is already using the Vonage phone line, a message indicating that the line is in use will be displayed.
NOTE:
If you've activated two phone lines on your V-Portal, you will be given the opportunity to select the line you'd like to use to place the call. Choose
Easy Dialing > Phone Line 1 (or Phone Line 2) > Call Return.
Of course you can also return the call directly from your Vonage phone. See
Call Return
for complete details.
How can I stop those annoying anonymous calls?
Simply enable Vonage's Anonymous Call Block feature to stop receiving calls from anonymous callers. All calls marked from callers who have deliberately blocked their Caller ID will be sent to a system message indicating that you do not accept anonymous calls. There's no need to remember the number for this free Vonage feature, simply use the V-Portal Easy Dialing menu to enable or disable the Anonymous Call Block feature.
Start at the main menu and choose
Easy Dialing > Anonymous Block, then choose to
Enable
or
Disable
the feature. If you didn't pick up your phone handset before initiating the call, the V-Portal rings your phone when the call is placed. Simply pick up your phone's handset and enable or disable this feature.
If you try to enable or disable the Anonymous Call Block feature when someone else in your home or office is already using the Vonage phone line, a message indicating that the line is in use will be displayed.
NOTE:
If you've activated two phone lines on your V-Portal, you will be given the opportunity to select the line you'd like to use to place the call. Choose
Easy Dialing > Phone Line 1 (or Phone Line 2) > Anonymous Block.
Of course you can also enable or disable the Anonymous Call Block feature from your Vonage phone or Online Account. See
Anonymous Call Block
for complete details.
How can I temporarily stop all calls to my Vonage number?
Tired of the phone ringing in the middle of something important? With Vonage Do Not Disturb, you can easily block all incoming calls. Plus, we make it easy for you to turn it on or off - simply use the V-Portal Easy Dialing menu to enable or disable the Do Not Disturb feature.
Start at the main menu and choose
Easy Dialing > Do Not Disturb, then choose to Enable
or
Disable
the feature. If you didn't pick up your phone handset before initiating the call, the V-Portal rings your phone when the call is placed. Simply pick up your phone's handset and enable or disable this feature.
If you try to enable or disable the Do Not Disturb feature when someone else in your home or office is already using the Vonage phone line, a message indicating that the line is in use will be displayed.
NOTE:
If you've activated two phone lines on your V-Portal, you will be given the opportunity to select the line you'd like to use to place the call. Choose Easy Dialing > Phone Line 1 (or Phone Line 2) > Do Not Disturb.
Of course you can also enable or disable the Do Not Disturb feature from your Vonage phone or Online Account. See
Do Not Disturb
for complete details.
How can I forward all my calls to a different phone number?
Going to be away from your Vonage phone and still want to receive your calls? With Vonage Enhanced Call Forwarding, you can easily send all incoming calls to a different phone number, like your cell phone. Plus, we make it easy for you to turn it on or off - simply use the V-Portal Easy Dialing menu to enable or disable the Call Forwarding feature.
Start at the main menu and choose
Easy Dialing > Call Forward, then choose to
Enable
or
Disable
the feature. If you didn't pick up your phone handset before initiating the call, the V-Portal rings your phone when the call is placed. Simply pick up your phone's handset and enable or disable this feature.
If you try to enable or disable the Enhanced Call Forwarding feature when someone else in your home or office is already using the Vonage phone line, a message indicating that the line is in use will be displayed.
NOTE:
If you've activated two phone lines on your V-Portal, you will be given the opportunity to select the line you'd like to use to place the call. Choose
Easy Dialing > Phone Line 1 (or Phone Line 2) > Do Not Disturb.
Of course you can also enable or disable the Enhanced Call Forwarding feature from your Vonage phone or Online Account. See
Enhanced Call Forwarding
for complete details.
What's the status of my Vonage phone line(s)?
To display the current status of your Vonage phone line, start at the main menu and choose
Status.
- If the Vonage phone line is ready for phone calls, the phone number will be displayed.
- If the Vonage phone line has not been set up (activated) for Vonage phone service, the message "Line not set up. No phone number" will be displayed. If you purchased your Vonage V-Portal at a retail store, bring up www.vonage.ca/activate on a web browser and activate the V-Portal.
NOTE:
f you've activated two phone lines on your V-Portal, you will be given the opportunity to select the line for which you'd like to view the status. Choose Status > Phone Line 1 (or Phone Line 2).
What Firmware Version is my V-Portal running?
If you've called a Vonage representative for assistance with a problem, the representative might ask you which firmware version your V-Portal is running to assist you properly.
Start at the main menu and choose
System > Device Info. The firmware version and MAC address of your V-Portal are displayed in the following format:
Firmware Ver
x.x.x_x.x.x
MAC Address
xxxxxxxxxxxx
x.x.x_x.x.x
MAC Address
xxxxxxxxxxxx
What's my V-Portal's MAC address?
Want to know the MAC address of your V-Portal? Start at the main menu and choose System > Device Info. The firmware version and MAC address of your V-Portal are displayed in the following format:
Firmware Ver
x.x.x_x.x.x
MAC Address
xxxxxxxxxxxx
x.x.x_x.x.x
MAC Address
xxxxxxxxxxxx
NOTE: The MAC address is also displayed on the label on the bottom of your V-Portal.
How can I find out the network information for the V-Portal's Internet port?
The settings for the IP address, subnet mask, default router, and DNS servers are assigned by your ISP to allow Internet access. If your V-Portal has trouble connecting to the Internet and you call a Vonage representative for assistance, the Internet port's network information may help the representative solve the problem.
To display network information for the Internet port, start at the main menu and choose
System > Network Info > Internet Port. The IP address, subnet mask, default router, and DNS servers will display in the following format:
IP Address
xxx.xxx.xxx.xxx
Subnet Mask
xxx.xxx.xxx.xxx
Default Router
xxx.xxx.xxx.xxx
DNS Server 1
xxx.xxx.xxx.xxx
DNS Server 2
xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx
Subnet Mask
xxx.xxx.xxx.xxx
Default Router
xxx.xxx.xxx.xxx
DNS Server 1
xxx.xxx.xxx.xxx
DNS Server 2
xxx.xxx.xxx.xxx
How can I find out the network information for the V-Portal's Ethernet port?
If you are setting up your own home network (often called a LAN, "Local Area Network") you might want to know the IP address, subnet mask, default router, and DNS server settings for the V-Portal's Ethernet (LAN) port. Especially if you're setting up your LAN using a Static IP Address for the V-Portal, discover the V-Portal's IP Address by listing the network information for the V-Portal's Ethernet port.
Or, if you are able to make phone calls from your Vonage phone line but can not access the Internet from a computer connected to the V-Portal, these settings may help diagnose the problem. If you call a Vonage representative for assistance, the Ethernet port's network information may help the representative solve the problem.
To display network information for the Ethernet port, start at the main menu and choose
System > Network Info > Ethernet Port. The IP address, subnet mask, default router, and DNS servers will display in the following format:
IP Address
xxx.xxx.xxx.xxx
Subnet Mask
xxx.xxx.xxx.xxx
Default Router
xxx.xxx.xxx.xxx
DNS Server 1
xxx.xxx.xxx.xxx
DNS Server 2
xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx
Subnet Mask
xxx.xxx.xxx.xxx
Default Router
xxx.xxx.xxx.xxx
DNS Server 1
xxx.xxx.xxx.xxx
DNS Server 2
xxx.xxx.xxx.xxx
Why would I run a Bandwidth test and how can I do it?
Since Vonage phone calls use the same Internet connection as your computer, you may notice it taking slightly longer to send large files from your computer to the Internet (upload) when your phone is in use. This problem, though rare, is caused by the available upstream bandwidth supported by your ISP (Internet Service Provider) for your Internet connection. Upstream bandwidth is used for uploading from your LAN or computer to the Internet. Vonage can help you make the most of your available upstream bandwidth.
The V-Portal defaults to using the highest bandwidth for phone calls, 90 Kbps (kilobits per second) for optimal voice quality. If bandwidth is not an issue for you, we suggest you use this setting.
If you use a computer connected to the V-Portal for activities that require a lot of upstream bandwidth, such as gaming or posting photos to a website, you might want to consider reassigning your upstream bandwidth usage and Vonage can help! Here's how:
- First, determine the current upstream bandwidth of your Internet connection.
Start at the V-Portal's main menu and choose System > Diagnostics > Test Bandwidth. A bandwidth test is initiated and the upstream bandwidth results are displayed along with an indication of whether the result is considered "Poor," "Good" or "Best." The test will take approximately 30 seconds to complete. - Now that you have the results, what do you do with them?
Analyze your bandwidth test results, keeping in mind that by default the V-Portal uses 90 Kbps for phone calls. If the bandwidth test reports that your total upstream bandwidth is 100 Kbps, you'll have 10 Kbps available for uploading data from your computer when you're talking on the phone. - If you want to adjust the upstream bandwidth used for Vonage calls, use the Vonage Bandwidth Saver feature available through the Dashboard of your Vonage online account.
The Bandwidth Saver feature provides three Bandwidth settings, Highest (90 Kbps), Higher (50 Kbps), and Normal (30 Kbps) sound quality. Many people can barely tell the difference between the settings. Normal Sound Quality dedicates the lowest bandwidth to phone calls while still providing clear digital phone sound quality. This setting saves bandwidth for all your computer upload needs. Read more about the Vonage Bandwidth Saver and learn how to change your bandwidth settings.
How can I run the network connectivity tests a Vonage Customer Service agent asked me to?
If you're having trouble and a Vonage Customer Service agent asks you to test your network connectivity, start at the main menu and choose
System
>
Diagnostics >
Test Connection. Tests are run that provide the agent with vital information that can help analyze the problem.
There is no need to run these tests unless requested by a Vonage Customer Service agent.
How can I run the network quality tests a Vonage Customer Service agent asked me to?
If you are having voice quality issues and a Vonage Customer Service agent asks you to test the quality of your network, start at the main menu and choose
System
>
Diagnostics
>
Test Quality. Tests are run that provide the agent with vital information about the quality of your network at that time. This information can help the agent analyze the problem you are experiencing.
There is no need to run these tests unless requested by a Vonage Customer Service agent.
How can I test the V-Portal phone ports and why would I do it?
The V-Portal can detect problems with the equipment connected to its green phone ports, such as a short in your phone or home wiring, and will notify you through display of a variety of error messages. If you receive an error message, refer to
Vonage V-Portal LCD Error Messages
for a full description, including troubleshooting advice. If the troubleshooting information advises you to test the phone ports of your V-Portal, start at the main menu and choose
System > Diagnostics > Test Phone Ports > Run Tests?.
There is typically no need to run these tests unless advised by the troubleshooting information or requested by a Vonage Customer Service agent.
How can I send call statistics to Vonage if a Customer Service agent asked me to?
If you’re having trouble and a Vonage Customer Service agent asks you to send call statistics to Vonage, start at the main menu and choose
System
>
Diagnostics
>
Send Stats. Pertinent diagnostic test results and statistics on recent calls are automatically sent to Vonage for analysis. When transmission successfully completes, you’ll see the following message displayed: “Diagnostics data sent.” “Diagnostics data was not sent” displays if there was a problem with the transmission.
This feature should only be used when requested by a Vonage Customer Service agent.
How can I change the brightness of the display window?
With the V-Portal you can control the brightness of the LCD backlight. Choose one brightness level to use when Voicemail is waiting and a different level when there's no Voicemail. By default, the brightness level is set to High when Voicemail is waiting and Medium otherwise.
If you want to change brightness settings, start at the main menu and choose
Settings > Brightness > Normal
or
Voicemail.
Normal
allows you to set the brightness level when thereÃs no Voicemail waiting and
Voicemail
allows you to set it when you have Voicemail. You can select
Off, Low, Medium
or
High
for each setting.
If you want to change brightness settings, start at the main menu and choose
Settings > Brightness > Normal
or
Voicemail.
Normal
allows you to set the brightness level when there's no Voicemail waiting and
Voicemail
allows you to set it when you have Voicemail. You can select
Off, Low, Medium
or
High
for each setting.
How can I select the language to use for the LCD messages and menus?
The LCD messages and menus can be displayed in English, French or Spanish. Select the language by choosing
Settings > Language > English,
Francais
or
Espanol.
How can I change the contrast of the LCD display?
Simple. Choose
Settings > Contrast, then use the up and down keys on the V-Portal to increase or decrease the contrast.
How can I change the volume of my calls?
Depending on the phone you plug into the green port of the V-Portal you may need to adjust the call volume. Although the V-Portal is designed for use with the majority of telephones on the market, some customers find that they would like to adjust the volume. Choose
Settings > Volume, then use the up and down keys on the V-Portal to increase or decrease the call volume.
We recommend you gradually increase the volume as increasing too much might cause the person you’re speaking with to hear an echo on their phone.
NOTE:
If you've activated two phone lines on your V-Portal, you will be given the opportunity to select the line for which you'd like to adjust the volume. Choose Settings > Volume > Phone Line 1 (or Phone Line 2).
Can I restore my LCD settings to their default values?
Absolutely! Simply choose
Settings > Restore Defaults. Press
Select
when the "Reset?" confirmation message displays to restore the settings or
BACK
to quit without restoring. This feature restores all the settings you’ve customized on your V-Portal, including language, brightness, contrast and volume.
What does the Help menu item on the LCD do?
Start at the main menu and choose
Help
to view the URL for V-Portal help information. Enter the listed URL into the address bar of a web browser on your PC and a screen displays which allows you to access this online V-Portal help information as well as the printable V-Portal Quick Start Guide and User Guide.
en_ca/1289
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