Vonage V-Portal LCD Error Messages

Internet Port Error [Code 001] Internet Connect Error [Code 002] Vonage Connect Error [Code 003] Vonage Register Error [Code 004] Vonage Register Error [Code 005] Vonage Activate Error [Code 006] Phone Port Line Error [Code 007] Network Settings Error [Code 008] High Voltage 1 Error [Code 011] High Voltage 2 Error [Code 012] Line 1 Wiring Error [Code 013] Line 2 Wiring Error [Code 014]

Short in Line 1 Error [Code 015] Short in Line 2 Error [Code 016] Line 1 Off Hook Error [Code 017] Line 2 Off Hook Error [Code 018] Line 1 Load Error [Code 019] Line 2 Load Error [Code 020] Vonage Register Error [Code 204] High Voltage Error [Code 211] Line Wiring Error [Code 213] Short in Lines Error [Code 215] Lines Off Hook Error [Code 217] Lines Load Error [Code 219]

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Internet Port Error [Code 001]
Unplug blue cable and securely plug it back into the blue port

• Internet cable is loose, disconnected, or bad. Unplug the blue cable and securely plug it back into the blue port. You should hear a click. In rare cases, the blue cable could be faulty. If so, use any other Ethernet cable in place of the blue one.
• Your modem is not functioning.
  
  Typically the cause is still a loose cable. Make sure the cable connecting your cable/DSL modem to the Internet connection on your wall is securely connected and the modem is powered on. If all the cables are securely connected and the issue still exists, pull the power cord out of the back of your cable/DSL modem, wait for 30 seconds, and plug it back in. The modem will then take a few minutes to complete its start-up process. Most modems have a light that should be lit solid when start-up is complete. When start-up is complete, this error should be cleared up.

Internet Connect Error [Code 002]
Check if your Internet is down. Try restarting modem. For DSL: Check PPPoE setup.

• Your V-Portal can not reach your ISP (Internet Service Provider). This indicates that your modem connection to your ISP is down or your ISP's servers are down.
  
  Unplug the power cords from the back of both the V-Portal and your cable/DSL modem. After about 30 seconds, plug the power cord back into the cable/DSL modem. Allow enough time for your modem to complete its start-up process. Most modems have a light that should be lit solid when start-up is complete. Then plug the power cord back into the V-Portal.
  If you still cannot access the Internet, check with your ISP to see if they are having connection issues in your area.
• You use cable service and the V-Portal cannot get an IP address from your Internet Service Provider (ISP).
  When you receive your V-Portal, it is set up to use DHCP for dynamic IP address assignment, the typical setting for cable service. Verify that the Internet connection type has not been changed by logging in to the V-Portal Web UI from a computer connected to your V-Portal through the yellow port, either directly or as part of your LAN. Enter V-Configure.com into the address bar of a Web browser and navigate to the Basic Setup page (from the home page, click Basic Setup). If the Internet connection type is not DHCP, change it following the directions provided in How do I set up a DHCP connection? on the right side of the Basic Setup page.
  With the Internet connection type being DHCP, your V-Portal asks the ISP to automatically assign an IP address to your V-Portal when the Internet port is connected. An IP address is like a street address; it tells the location of your V-Portal in the IP network. The Internet knows where to direct calls placed to your phone number once an IP address is assigned.
  You will see Error [Code 002] if the ISP has trouble assigning an IP address to your V-Portal. Typically it is easy to correct this issue. To do so, pull the power cord out of the back of your cable modem, wait for 30 seconds, and plug it back in. The cable modem will then take a few minutes to reload its software. When it has finished powering up, this error should be cleared up.
  NOTE: If you are having trouble accessing the Web UI using V-Configure.com, enter 192.168.15.1 in the address bar of your browser instead.
• You are using cable service and your ISP (cable company) requires you to register the MAC address of your V-Portal with them.
  A MAC address identifies a device, such as a V-Portal, router, computer, or printer, in your home network (often called a LAN, "Local Area Network"). Think of it as the name of the device. Information can be sent to a device if the LAN knows the device name (MAC address) within the LAN.
  Some ISPs require that you register the MAC address of a computer or router on your LAN when you set up your cable service. If your ISP required you to register a MAC address during set up, keep the registered device connected in your LAN when you install your V-Portal. Your V-Portal can adopt that device's MAC address by using a process called MAC cloning. Make sure the original device is turned on, and then unplug the power cord from the back of the V-Portal. After about 30 seconds, plug it back in again.
  The V-Portal automatically searches for the MAC address of the other device and adopts it so that the V-Portal can connect to your ISP on behalf of all the devices connected to the yellow port on the V-Portal. By automatically cloning the MAC address, Vonage saves you from having to call your ISP to change the registered MAC address to the MAC address of your Vonage device.
  If you still get the Internet Connect Error [Code 002] message, call your ISP to register the MAC address of your V-Portal.
• You are using DSL service and your ISP requires that you use Point to Point Protocol over Ethernet (PPPoE) as your method of connecting to the Internet but you did not select PPPoE from your V-Portal Web-based Configuration and Status User Interface ("Web UI").
  Many DSL service providers require that you use PPPoE. If yours does, you will have to set up PPPoE via the Web UI of the V-Portal.
  Log in to the V-Portal Web UI from a computer connected to your V-Portal through the yellow Ethernet port, either directly or as part of your LAN. Enter V-Configure.com into the address bar of a Web browser and navigate to the Basic Setup page (from the home page, click Basic Setup) and choose PPPoE as your method of connecting to the Internet. Complete instructions are provided in How do I setup a PPPoE connection? on the right side of the Basic Setup page.
  NOTE: If you are having trouble accessing the Web UI using V-Configure.com, enter 192.168.15.1 in the address bar of your browser instead.
  

Vonage Connect Error [Code 003]
Restart and try again. Unplug power connector and plug it in again.

• Your cable ISP assigns static IP addresses, so you have entered the assigned IP address via the Web-based Configuration and Status User Interface ("Web UI") of the V-Portal, but the static IP address entered was invalid.
  Some cable ISPs prefer you use an assigned, non-changing (static) IP address to connect your devices, such as a V-Portal, computer, or printer, to the Internet instead of allowing the ISP to automatically assign them dynamically as needed. It is important that you enter the assigned IP address exactly as stated by the ISP. Entering is done via the V-Portal Web UI at V-Configure.com.
  To check and update an invalid static IP address, perform the following steps:
  1. Verify that the IP address you entered was the one assigned by your ISP. To display the IP address from the V-Portal LCD, go to the main LCD menu, select System, select Network Info, and then select Internet Port.
     NOTE: You can also display the IP address from the V-Portal Web UI. To do so, log in to the Web UI from a computer connected to your V-Portal through the yellow Ethernet port, either directly or as part of your LAN. Enter V-Configure.com into the address bar of a Web browser. In the lower-right corner of the home page, click See full device status. Under the Internet Connection Status heading, the Internet IP address appears.
  2. If the displayed IP address does not match the one specified by your ISP, log in to the V-Portal Web UI from V-Configure.com, navigate to the Basic Setup page (click Basic Setup), and follow the instructions provided in How do I setup a Static IP Address connection? Enter the IP address exactly as specified by your ISP.
     If the displayed IP address does match the one specified by your cable ISP, check with your ISP to see if they are experiencing network issues.
• Other rare network issues that you can not resolve yourself. There are other rare network issues that cause this message to appear. If you have reviewed the other errors that cause this message and have followed the advice, but you are still receiving this message, call Vonage for assistance. You can reach Vonage Customer Care at 1-877-272-0528.
  NOTE: If you are having trouble accessing the Web UI using V-Configure.com, enter 192.168.15.1 in the address bar of your browser instead.

Vonage Register Error [Code 004]
Unplug power connector and plug it in again. Wait until you see the Phone 1 icon displayed.

Vonage Register Error [Code 005]
Unplug power connector and plug it in again. Wait until you see the Phone 2 icon displayed.

Vonage Activate Error [Code 006]
If you bought your device at a store, visit the Vonage website to sign up for Vonage. Otherwise, wait a few minutes until you see the Phone icon displayed.

Phone Port Line Error [Code 007]
Phone may be plugged into incorrect green port. Try other green port.

• You are trying to place a call from a phone connected to Phone Port 2 and you have only activated one phone line of the V-Portal. Check to see if you plugged your phone into the wrong green phone port on your V-Portal. Unplug your phone from the V-Portal and plug it back in to the other green port.
• You are using a four-wire telephone cord to connect your fax machine to an active green port of your V-Portal. Use a standard two-wire telephone cord to correct this issue.
  NOTE: You will typically use a standard two-wire phone cord with your V-Portal. For phone cord recommendations, go to What kind of telephone cord should I use in the phone ports of the V-Portal?

Network Settings Error [Code 008]
Unplug all your networked equipment and plug them in again. DSL users, check ISP username and password.

1. Log in to the V-Portal Web UI from a computer connected to your V-Portal through the yellow Ethernet port, either directly or as part of your LAN.
2. Enter V-Configure.com into the address bar of a Web browser and navigate to the Basic Setup page (from the home page, click Basic Setup).
3. Select PPPoE as your method of connecting to the Internet, and ensure that you have entered the PPPoE user name and PPPoE password exactly as provided by your ISP.
   NOTE: If you have questions about setting up PPPoE, refer to the complete instructions provided in How do I setup a PPPoE connection? on the right side of the Basic Setup page.

High Voltage 1 Error [Code 011]
High voltage. Disconnect cable from phone port 1 immediately. Contact Vonage customer care.

High Voltage 2 Error [Code 012]
High voltage. Disconnect cable from phone port 2 immediately. Contact Vonage customer care.

Line 1 Wiring Error [Code 013]
Phone port 1 may be connected to live telco line. Plug phone directly to green port 1.

• Phone Port 1 of the V-Portal is connected directly to a phone jack in your home, and your home phone wiring has not been completely disconnected from the traditional telephone company.
• You are using a four-wire telephone cord to connect your fax machine to an active green port of your V-Portal.

1. Plug your phone directly into green Phone Port 1, or if you are using a four-wire telephone cord to connect your fax machine to an active green port of your V-Portal, replace it with a standard two-wire telephone cord.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 1 icon appears.

Line 2 Wiring Error [Code 014]
Phone port 2 may be connected to live telco line. Plug phone directly to green port 2.

• Phone Port 2 of the V-Portal is connected directly to a phone jack in your home, and your home phone wiring has not been completely disconnected from the traditional telephone company.
• You are using a four-wire telephone cord to connect your fax machine to an active green port of your V-Portal.

1. Plug your phone directly into green Phone Port 2, or if you are using a four-wire telephone cord to connect your fax machine to an active green port of your V-Portal, replace it with a standard two-wire telephone cord.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 2 icon appears.

Short in Line 1 Error [Code 015]
Faulty phone or home wiring. Plug known good phone using known good cable to green port 1.

• There is a short in your phone, fax machine, phone cord, or home phone wiring (if Phone Port 1 of the V-Portal is connected directly to a wall jack in your home).
• In rare cases, a phone handset is off-hook.
• You are using a four-wire telephone cord to connect your fax machine to green Phone Port 1 of your V-Portal.

• Resolving Short in Line 1 Error [Code 015] for a fax machine
• Resolving Short in Line 1 Error [Code 015] for a phone

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Resolving Short in Line 1 Error [Code 015] for a fax machine

1. Replace the four-wire telephone cord connecting your fax machine to green Phone Port 1 of your V-Portal with a standard two-wire telephone cord.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 1 icon appears.

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Resolving Short in Line 1 Error [Code 015] for a phone

• Resolving Short in Line 1 Error [Code 015] for a phone that is off-hook
• Resolving Short in Line 1 Error [Code 015] for a phone that is plugged directly into green Phone Port 1 of the V-Portal
• Resolving Short in Line 1 Error [Code 015] if you are using home wiring

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Resolving Short in Line 1 Error [Code 015] for a phone that is off-hook

1. Place the handset back on-hook.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 1 icon appears.
4. If all handsets are on-hook and the message still appears, use a phone and a phone cord you know are in working order to resolve the issue.

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Resolving Short in Line 1 Error [Code 015] for a phone that is plugged directly into green Phone Port 1 of the V-Portal

1. Replace the phone and cord with a known good phone and a known good cord.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 1 icon appears.

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Resolving Short in Line 1 Error [Code 015] if you are using home wiring

1. Plug the phone and cord into the green Phone Port 1 of your V-Portal.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. If the V-Portal still displays Short in Line 1 Error [Code 015] after the test has completed, you have found a phone or phone cord that has a short. Replace it with a known good phone and a known good cord.
4. Repeat Step 1 through Step 3 for each additional phone and cord in question, and then continue with Step 5.
5. Once you know each of your phones and phone cords are in good working condition, plug the working phones into your wall jacks and run the phone ports diagnostic test once again.
6. Start using Vonage service when the Phone 1 icon appears.
   If the issue still exists, there could be a short in your home wiring. To use your V-Portal with the existing telephone wiring in your home, fix the short before installing the V-Portal. If you want to hire someone to fix your home wiring, consult a professional electrician or telephone technician.

Short in Line 2 Error [Code 016]
Faulty phone or home wiring. Plug known good phone using known good cable to green port 2.

• There is a short in your phone, fax machine, phone cord, or home phone wiring (if Phone Port 2 of the V-Portal is connected directly to a wall jack in your home).
• In rare cases, a phone handset is off-hook.
• You are using a four-wire telephone cord to connect your fax machine to green Phone Port 2 of your V-Portal.

• Resolving Short in Line 1 Error [Code 016] for a fax machine
• Resolving Short in Line 1 Error [Code 016] for a phone

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Resolving Short in Line 2 Error [Code 016] for a fax machine

1. Replace the four-wire telephone cord connecting your fax machine to green Phone Port 2 of your V-Portal with a standard two-wire telephone cord.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 2 icon appears.

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Resolving Short in Line 2 Error [Code 016] for a phone

• Resolving Short in Line 2 Error [Code 016] for a phone that is off-hook
• Resolving Short in Line 2 Error [Code 016] for a phone that is plugged directly into green Phone Port 2 of the V-Portal
• Resolving Short in Line 2 Error [Code 016] if you are using home wiring

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Resolving Short in Line 2 Error [Code 016] for a phone that is off-hook

1. Place the handset back on-hook.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 2 icon appears.
4. If all handsets are on-hook and the message still appears, use a phone and a phone cord you know are in working order to resolve the issue.

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Resolving Short in Line 2 Error [Code 016] for a phone that is plugged directly into green Phone Port 2 of the V-Portal

1. Replace the phone and cord with a known good phone and a known good cord.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 2 icon appears.

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Resolving Short in Line 2 Error [Code 016] if you are using home wiring

1. Plug the phone and cord into the green Phone Port 2 of your V-Portal.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. If the V-Portal still displays Short in Line 2 Error [Code 016] after the test has completed, you have found a phone or phone cord that has a short. Replace it with a known good phone and a known good cord.
4. Repeat Step 1 through Step 3 for each additional phone and cord in question, and then continue with Step 5.
5. Once you know each of your phones and phone cords are in good working condition, plug the working phones into your wall jacks and run the phone ports diagnostic test once again.
6. Start using Vonage service when the Phone 2 icon appears.
   If the issue still exists, there could be a short in your home wiring. To use your V-Portal with the existing telephone wiring in your home, fix the short before installing the V-Portal. If you want to hire someone to fix your home wiring, consult a professional electrician or telephone technician.

Line 1 Off Hook Error [Code 017]
Check that all phones connected to green port 1 are on hook.

1. Make sure all your phones are hung up securely (on-hook).
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 1 icon appears.

Line 2 Off Hook Error [Code 018]
Check that all phones connected to green port 2 are on hook.

1. Make sure all your phones are hung up securely (on-hook).
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 2 icon displays.

Line 1 Load Error [Code 019]
Too many phones or a faulty phone connected to green port 1.

• You are using more than five phones on Phone Line 1.
• One of your phones is faulty.

1. If you have more than five phones connected to Phone Line 1, disconnect phones until you reach the maximum amount of five phones. If you already have five or less phones, replace each phone, one at a time, to identify the faulty phone.
2. After disconnecting phones to get to the five phone maximum or replacing a phone to identify the faulty one, run the phone ports diagnostic test to determine if the error has been corrected. To do so, from the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests.
   Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 1 icon appears.

Line 2 Load Error [Code 020]
Too many phones or a faulty phone connected to green port 2.

• You are using more than five phones on Phone Line 2.
• One of your phones is faulty.

1. If you have more than five phones connected to Phone Line 2, disconnect phones until you reach the maximum amount of five phones. If you already have five or less phones, replace each phone, one at a time, to identify the faulty phone.
2. After disconnecting phones to get to the five phone maximum or replacing a phone to identify the faulty one, run the phone ports diagnostic test to determine if the error has been corrected. To do so, from the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests.
   Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 2 icon appears.

Vonage Register Error [Code 204]
Unplug power connector and plug it in again. Wait until you see phone 1 and phone 2 icons displayed.

1. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
2. Start using Vonage service when the Phone 1 and Phone 2 icons appear.
3. If the issue still exists after the test is completed, check with your ISP to see if they are blocking VoIP calls.

High Voltage Error [Code 211]
High voltage. Disconnect cables from phone ports 1 and 2 immediately. Contact Vonage customer care.

Line Wiring Error [Code 213]
Phone ports 1 and 2 may be connected to live telco lines. Plug phones directly to green phone ports 1 and 2.

• Phone Port 1 and Phone Port 2 of the V-Portal is connected directly to a phone jack in your home, and your home phone wiring has not been completely disconnected from the traditional telephone company.
• You are using four-wire telephone cords to connect your fax machines to both active green ports of your V-Portal.

1. Plug your phones directly into green Phone Port 1 and Phone Port 2, or if you are using a four-wire telephone cords to connect your fax machines to both active green ports of your V-Portal, replace them with standard two-wire telephone cords.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 1 and Phone 2 icons appear.

Short in Lines Error [Code 215]
Faulty phones or home wiring. Plug known good phones using known good cables to green phone ports 1 and 2.

• There is a short in your phone, fax machine, phone cord, or home phone wiring (if both Phone Port 1 and Phone Port 2 of the V-Portal are connected directly to wall jacks in your home).
• In rare cases, phone handsets are off-hook.
• You are using four-wire telephone cords to connect your fax machines to both active green ports of your V-Portal.

• Resolving Short in Lines Error [Code 215] for fax machines
• Resolving Short in Lines Error [Code 215] for phones

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Resolving Short in Lines Error [Code 215] for fax machines

1. Replace the four-wire telephone cords connecting your fax machines to green Phone Port 1 and Phone Port 2 of your V-Portal with standard two-wire telephone cords.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 1 and Phone 2 icons appear.

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Resolving Short in Lines Error [Code 215] for phones

• Resolving Short in Lines Error [Code 215] for phones that are off-hook
• Resolving Short in Lines Error [Code 215] for phones that are plugged directly into green Phone Port 1 and Phone Port 2 of the V-Portal
• Resolving Short in Lines Error [Code 215] if you are using home wiring

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Resolving Short in Lines Error [Code 215] for phones that are off-hook

1. Place the handsets back on-hook.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 1 and Phone 2 icons appear.
4. If all handsets are on-hook and the message still appears, use phones and phone cords you know are in working order to resolve the issue.

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Resolving Short in Lines Error [Code 215] for phones that are plugged directly into green Phone Port 1 and Phone Port 2 of the V-Portal

1. Replace the phones and cords with known good phones and known good cords.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 1 and Phone 2 icons appear.

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Resolving Short in Lines Error [Code 215] if you are using home wiring

1. Plug a phone and cord into the green Phone Port 1 of your V-Portal.
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. If the V-Portal still displays Short in Lines Error [Code 215] after the test has completed, you have found a phone or phone cord that has a short. Replace it with a known good phone and a known good cord.
4. Repeat Step 1 through Step 3 for each additional phone and cord in question, and then continue with Step 5.
5. Once you know each of your phones and phone cords are in good working condition, plug the working phones into your wall jacks and run the phone ports diagnostic test once again.
6. Start using Vonage service when the Phone 1 and Phone 2 icons appear.
   If the issue still exists, there could be a short in your home wiring. To use your V-Portal with the existing telephone wiring in your home, fix the short before installing the V-Portal. If you want to hire someone to fix your home wiring, consult a professional electrician or telephone technician.

Lines Off Hook Error [Code 217]
Check that all phones connected to green phone ports 1 and 2 are on hook.

1. Make sure all your phones are hung up securely (on-hook).
2. From the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests to run the phone ports diagnostic test and determine if the error has been corrected.
   NOTE: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 1 and Phone 2 icons appear.

Lines Load Error [Code 219]
Too many phones or faulty phones connected to green phone ports 1 and 2.

• You are using more than five phones on Phone Line 1 and Phone Line 2.
• One of your phones is faulty.

1. If you have more than five phones connected to Phone Line 1 and Phone Line 2, disconnect phones until you reach the maximum amount of five phones per line. If you already have five or less phones, replace each phone, one at a time, to identify the faulty phone.
2. After disconnecting phones to get to the five phone maximum or replacing a phone to identify the faulty one, run the phone ports diagnostic test to determine if the error has been corrected. To do so, from the main LCD menu on your V-Portal, select System, select Diagnostics, Test Phone Ports, and then select Run Tests.
   Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.
3. Start using Vonage service when the Phone 1 and Phone 2 icons appear.